Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Please read our return and refund policy carefully.

1. Returns

We accept returns within [7/10/15] days from the date of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging with all tags intact.
  • Proof of purchase (order ID or receipt) is required.

Certain items are not eligible for return, including:

  • Perishable goods
  • Personalized or custom-made items
  • Innerwear, hygiene products, or items marked “non-returnable”

2. Return Process

To initiate a return:

  • Contact us at 9905002796,shobhasahelisarees@gmail.com
  • Provide your order ID and reason for return
  • Our team will guide you through the return process

Customers may be responsible for return shipping charges unless the product received was damaged or incorrect.

3. Refunds

Once we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund
  • If approved, the refund will be processed within [5–10 business days]
  • The amount will be credited to your original payment method

4. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  • Notify us within 48 hours of delivery
  • Share clear images/videos as proof
  • We will arrange a replacement or full refund at no extra cost

5. Exchanges

We only replace items if they are defective or damaged. For size or variant exchanges, contact us to check availability.

6. Cancellation Policy

Orders can be cancelled within [12/24 hours] of placing the order. Once shipped, orders cannot be cancelled.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at [your contact details]

8. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

  • Email:shobhasahelisarees@gmail.com
  • Phone: 9905002796